Frequently Asked Questions
Everything you need to know about your RIER experience.
Where does RIER ship to?
We offer worldwide express shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your materials sustainably sourced?
Quality and ethics are at our core. We work exclusively with heritage mills and artisans who prioritize natural fibers and sustainable production methods.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of purchase if you need to make any changes.